M.SaaS

Overview

Oracle CRM On Demand is a hosted CRM solution which enables your organization with sales force automation, digital email marketing and a more responsive customer service operations. It also enables collaboration between different users in your organization. Because Oracle CRM On Demand is designed to work with different roles in an organization, everyone can now work and share on the same information.

Oracle CRMOD for Sales

  • Be Updated On The Customer
    • Whether it’s an organization or a contact that you are dealing with, keep track of calls, meetings, to-dos, emails and any interactions which are pending and completed.
  • Gain A Complete View Of Your Customer
    • Track your customer details and transactions all from a single application.
  • Sell More Effectively
    • Route leads and opportunities manually or automatically to the right person or group for follow up
    • Ensure consistent lead and opportunity qualifications are performed so that your business can focus on the deals that matter
    • Ensure everyone is informed and adheres to your sales processes
    • Enable your sales person to have work mobility when CRMOD can be accessed anywhere over the internet

Oracle CRMOD for Marketing

  • Target Your Potential Customers More Effectively
    • Segment your marketing lists to ensure that you tailor your marketing effort correctly
    • Send emails and track the responses
  • Personalize Your Marketing Message
    • Create personalized messages and campaigns which fit each individual or group
  • Measure Marketing Effectiveness
    • Highlight your best marketing campaigns by gaining insight into key metrics of your marketing campaigns
    • Measure the ROI and impact
    • Track your lead and opportunities back to its marketing source

Oracle CRMOD for Services

  • Service Your Customers Effectively
    • Route customer requests to the right personnel
    • Escalate critical requests from customers
  • Maintain A Knowledge Database
    • Ensure that your service personnel has access to information to help them resolve issues
    • Capture frequently asked questions and solutions applied to issues
  • Measure Service Effectiveness
    • Measure the performance of your service personnel
    • Review if service level agreements are adhered to
    • Find out which areas are not being resolved and its turnaround time

Oracle CRMOD Analytics

  • Data Warehousing
    • Track every change that occurs in Oracle CRM On Demand including customized fields
    • Track trends that happen over a period of time
    • Have your data archived automatically every day without any pre-scheduling involved
  • Embedded Analytics
    • Produce rich graphical reports
    • Enables drill-downs to specific record details on reports
  • Interactive Dashboards
    • Combine multiple reports to form your own dashboard so you can focus on the information that matters to you
    • Have drill-downs to specific records from within the dashboard itself
  • Prebuilt Reports
    • Benefit from ready-to-use reports in areas such as sales, service and marketing
    • Gain access to best practices on key performance indicators in the industry
    • Edit pre-built reports to form your own so you never start from scratch