Services


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Implementation

M.SaaS Solution practises NetSuite ONE Methodology, a proven methodology designed specifically for on-demand based product implementations. Backed by our extensive experience of NetSuite implementations and the latest in project management philosophies, the formal yet scalable methodology allows us to utilise best practices, tools and templates to ensure the successful adoption and sustained use of NetSuite within your business.

STAGE 1 – INTIATE

Getting Organized

STAGE 2 – ANALYZE

What are the needs of your business?

STAGE 3 – DESIGN

How NetSuite addresses your business needs

STAGE 4 – CONFIGURE

Adapting NetSuite to Your Business

STAGE 5 – VALIDATE

Are you ready to run your business on NetSuite?

STAGE 6 – DEPLOY

Run Your Business on NetSuite

STAGE 7 – OPTIMIZE

Learn From Your Implementation

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Support

M.Saas Solution provides high-end Support Services to our customers utilising our elite line-up of seasoned Support Consultants. We offer assistance and guidance to users by answering queries and providing clarification on functional and technical matters with ad-hoc brainstorming, ideas-sharing and training. We also troubleshoot and address any system issues that may arise, and help fine-tune and enhance solutions with product updates and the deployment of patches.

We offer the following Support Options:

  • Off-shore Support
  • Assistance provided via Phone call or WebEx Sessions
  • On-site Support
  • A Support Consultant on your business premises
  • On-Site Administrator Functio
  • A dedicated Support Administrator on your business premises
  • Customisable Support Packages
  • Based on your needs and budget
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Customisation

M.SaaS Solutions has the experience and expertise necessary to customise end-to-end processes that meet your precise business requirements. We have successfully implemented and designed numerous projects for clients who require more than readily available, out-of-the-box products.

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Training and Education

M.SaaS Solutions provides comprehensive training for our customers’ key personnel to gain mastery of the NetSuite business application. Our Training and Education Services include:

  • End-user Training:
    • By Role
    • By Business Process
  • NetSuite Administrator Training
  • NetSuite SuiteAnalytics Training
  • NetSuite Suiteflow Training
  • Tailor-made training as required

We are ideally equipped with the resources to upgrade your NetSuite knowledge in accordance with your requirements and objectives. Unlike many other solution providers, we physically conduct classes on your premises to facilitate real-time and hands-on learning. With the right knowledge, your business can unlock the power of cloud computing.